ScotRail takes control of customer information
ScotRail has rolled out a digital information tool on board its trains, meaning customers will now benefit from enhanced information during times of disruption.
Global System for Mobile Communications – Railway or GSM-R is an international wireless communications standard for railway communication and applications.
The digital communication system, which was previously only used as a secure and dependable way for train drivers and signallers to communicate, has been now been rolled out to ScotRail’s fleet of electric trains in Strathclyde as a customer information tool.
GSM-R allows ScotRail’s signalling control centre to make customer announcements through the trains on-board PA system.
ScotRail’s control centre can also pass on key messages to customers about engineering works and special events.
The rollout follows a successful six-month trial on the Glasgow North Electric Line between Helensburgh / Balloch / Milngavie – Cumbernauld / Airdrie / Edinburgh via Glasgow Queen Street Low Level.
ScotRail Customer Information Strategy Manager Anne Gray said: “Enhancing the experience of customers is vital, and the provision of accurate, real time information plays a huge part in that – the more that’s available, the better.
“The rollout of GSM-R to our electric trains means customers can now get up to the second information directly from the people who’re working hard to get services back to normal when things go wrong.”