Two new faces on the Board are set to help build RSSB’s momentum in becoming more customer and business focussed.
Caroline Fawcett has joined the Board of RSSB as a Non-Executive Director.
Caroline has spent over 25 years in marketing and customer experience roles in the financial services industry, in both the UK and USA. She spent over a decade with Legal & General, as Marketing Director before becoming one of the first ever Customer Experience Directors in the financial services sector. She led a major customer-focused organisational transformation programme across the Legal & General Group.
In the last 10 years, Caroline has led customer-driven change programmes across a wide range of public and private sector organisations including the Defra, Serco, the Care Quality Commission and Essex County Council. Caroline was also Customer Advocate for Prudential Assurance.
An experienced Non-Executive Director, Caroline has served on the Boards of organisations in both the financial services industry and the public sector, chairing both Remuneration, and Audit and Risk Committees. Currently she holds Non-Executive Director positions with Co-Op Insurance, Cambridge and Counties Bank and the Money Advice Service.
Paul Marchant, RSSB’s Chief Finance Officer, has also joined the Board as an Executive Director.
Paul joined RSSB in 2014 and was appointed Chief Financial Officer in February 2018. Paul’s role is to ensure RSSB remains financially sustainable and to shape the organisation’s long term financial strategy in order to meet the changing needs of its membership and key stakeholders. Paul is also leading the work to reform RSSB’s business performance measures and to build the strategic business plan for the next control period of funding.
Paul gained a BSc in Accounting and Finance from the University of Warwick, and qualified as a chartered accountant (ACA) with Clement Keys (now PKF Cooper Parry) in Birmingham. Paul was also Management Accountant at the Conservative Party Campaigning Headquarters in Westminster before joining RSSB.