‘Minor Works’ can make a major difference

South Western Railway (SWR) is spending £335k over the course of the financial year to improve station accessibility for passengers across its network.

The Minor Works fund is dedicated investment for small-scale alterations or changes to stations that can make a simple yet big difference to customers with accessibility issues. Over the course of the franchise, SWR’s fund is expected to invest £2.4 million in projects.

Improving station accessibility can mean installing step-free access to ticket offices and waiting rooms, tactile steps to help the visually-impaired, as well as new Blue Badge parking bays, drop-kerbs and bollards to ensure walking areas are not blocked. These measures help create a better travelling experience by allowing passengers with accessibility issues to get around stations on the network quickly, easily and most importantly, safely.

Some of the stations which are expected to see improvements from SWR’s Minor Works fund by March 2020:

Station Improvements
Bookham Improve step-free access to the booking hall


Improve the access route to the station through the car park


Provide a drop kerb within the station forecourt

Brookwood Improve the access route to the station through the car park


Provide a drop kerb within the station forecourt


Repaint Blue Badge parking bays

Cobham Improve step-free access to the booking hall


Improve the access route to the station through the car park

Horsley Improve step-free access to the booking hall


Remove bollards preventing station access


Provide designated Blue Badge parking bays

Malden Manor Improve step-free access to the booking hall


Repaint Blue Badge parking bays

Mortlake Improve step-free access around the station


Provide a drop kerb within the station forecourt

Sherborne Improve step-free access to the waiting room
Strawberry Hill Improve step-free access to the waiting room


Undertake improvements to the existing ramp in the booking hall

 Totton Create an accessible dropoff point in the station forecourt


Provide a drop kerb in the station forecourt


Install bollards to prevent access routes from being blocked


Install handrails to the existing ramp in the station forecourt

Wareham Improve step-free access to the booking hall


Provide a drop kerb in the station forecourt

Woolston Improve step-free access to the booking hall


Provide a drop kerb in the station forecourt


Improve platform entrance into the waiting room to be more accessible

Worcester Park Improve step-free access from the car park and station forecourt

Michael Adlington, South Western Railway’s Accessibility and Inclusion Manager, said: “Small station improvements can make a big difference to peoples’ lives by helping passengers travel with confidence and to connect with their friends, family and work.

“Over the course of the franchise we are committed to delivering a better travel experience for the communities we serve by improving station accessibility across our network.”