Passenger stories

Thousands of extra seats as West Midlands Trains unveils expanded timetable

3rd July 2020

Rail operator West Midlands Trains is adding thousands of extra seats to its timetable from next week as demand for […]

Transport for Wales update for public transport users

3rd July 2020

Transport for Wales (TfW) is issuing a clear update to all public transport users following changes in advice from UK […]

Hundreds of additional officers deployed across the railway network this weekend

2nd July 2020

British Transport Police say they will be supporting rail operators in England on Saturday by deploying hundreds of additional officers […]

National Rail Passenger Survey results – three train operating companies significantly improve, while three significantly decline

2nd July 2020

Yorkshire-based train company Grand Central has been rated the passengers’ favourite in a national survey of rail users, enjoying an […]

Trainline launches crowdsourced app feature, Crowd Alerts, to help customers flag busy trains to each other

2nd July 2020

Trainline, Europe’s leading train and coach app, has launched a nationwide beta-test of Crowd Alerts, a crowdsourced feature in its app […]

Glasgow Subway to be closed for essential depot upgrade works

1st July 2020

The Subway is set to suspend all train services for the weekend of 4 and 5 July to allow essential […]

A new multi-million-pound station in County Durham has opened to passengers

1st July 2020

The new multi-million pound Horden station in County Durham has opened to passengers. The first scheduled train stopped at the new […]

Work on £1.5 billion investment into Midland Main Line continues – Passengers urged to check before travelling

1st July 2020

Network Rail is continuing with work on a £1.5billion upgrade of the Midland Main Line which will improve journeys for all those […]

All passengers travelling to Luton Airport Parkway advised of significant changes to lifts

1st July 2020

Network Rail will this month begin a major project to upgrade all of the lifts at Luton Airport Parkway station […]

Light at end of lockdown tunnel as Grand Central offers tickets for summer return

1st July 2020

Train operator Grand Central has announced a ‘measured’ return to service following a four-month period of hibernation during the COVID-19 […]

Rail regulator proposes better way to claim compensation for delays

30th June 2020

Passengers will be able to claim compensation more easily when their train is delayed under a new licence condition proposed […]

London Victoria takes aim at hitting 85% recycling target

30th June 2020

Britain’s second busiest railway station has started a trial aiming to recycle 85% of all waste created on the site. […]

Chiltern Railways increasing number of services from Monday 6 July

30th June 2020

Chiltern Railways will be strengthening their timetable from Monday 6th July to prepare for a gradual increase in passengers travelling […]

ScotRail thanks customers as around 90% follow safety guidance

29th June 2020

ScotRail has thanked its customers for wearing face coverings while making essential journeys and following its five rules for safer […]

Most Greater Anglia services to operate again from Monday 6 July

29th June 2020

Greater Anglia is re-introducing most of its scheduled services from Monday 6 July – increasing the number of seats available […]

Increase in Merseyrail services following further easing of lockdown restrictions

29th June 2020

Following the Government’s announcement of the easing of lockdown restrictions last week, Merseyrail services will be increasing from Sunday 5 […]

£15 million boost to bring better rail journeys to the North East

29th June 2020

Thousands of passengers in the North East of England are set to benefit from more frequent, reliable rail services and […]

Train operators see delay compensation claims increase by nearly a fifth

26th June 2020

Statistics have been released by the Office of Rail and Road that reveal there were 6.3 million delay compensation claims […]

Sunflower scheme introduced by Avanti West Coast

26th June 2020

Train operator introduces an initiative for customers with hidden disabilities Train operator partners with Hidden Disabilities Sunflower Scheme Customers can […]

Great Western Railway reveals the region’s busiest routes as it reminds people to wear a face covering

25th June 2020

New data published this week by GWR reveals the region’s busiest train routes, as the rail operator reminds people to […]