Passenger stories

Avanti West Coast

Avanti West Coast has introduced Welsh language announcements and information displays onboard its service to and from North Wales

25th September 2020

Avanti West Coast, with the support of the Welsh Language Commissioner, has introduced Welsh language announcements and information displays onboard its service to and from North Wales.

Chris Page

Rail industry leaders come together to discuss an action plan for attracting passengers back to trains

25th September 2020

Railfuture has brought together rail industry experts for a webinar discussing what needs to be done to attract passengers back to rail.


£166,000 investment transforms Meadowhall Interchange car park

25th September 2020

An investment of more than £160,000 has transformed the car park at Meadowhall Interchange.

Network Rail

No trains in or out of London King’s Cross Station on October weekend as Network Rail makes progress on £1.2billion East Coast Upgrade

25th September 2020

Network Rail and train operators on the East Coast Main Line are urging passengers not to travel to or from London King’s Cross, or on Thameslink services to or from St Pancras International via Finsbury Park, on Saturday 17 and Sunday 18 October, as vital work continues on the East Coast Upgrade.


Rail regulator introduces new guidance to help stop disabled passengers being stranded on their journey

24th September 2020

The Office of Rail and Road (ORR) has today announced new safeguarding measures to improve reliability of over a million requests for passenger assistance received each year on Britain’s railways. 

Network Rail

Network Rail introduces coffee cup recycling: passengers encouraged to Sip, Save and Recycle to help make stations greener

23rd September 2020

Coffee loving commuters are being encouraged to Sip, Save and Recycle their cups in Britain’s biggest and busiest stations, as Network Rail rolls out the first of their new coffee cup recycling bins at King’s Cross, Leeds, London Bridge, Waterloo, Liverpool Street, Charing Cross and Cannon Street.

Transport for Wales

78% complying with face coverings on trains in Wales

23rd September 2020

Transport for Wales statistics reveal that 78% of their rail customers are now complying and wearing face coverings on trains.

Track renewal work to affect train services this weekend

22nd September 2020

Rail track renewal work in the Bristol area will affect train services between Bristol and Bath this weekend (Saturday 26 and Sunday 27 September).


Rail Minister opens new cycling facility at Hull Paragon station

22nd September 2020

A brand-new secure cycle hub has been introduced at Hull Paragon Interchange, in a partnership between TransPennine Express (TPE) and the Department for Transport.

Arriva train companies tell business travellers it’s ‘Good To Go’ by rail

18th September 2020

Putting the train back at the heart of business travel is the aim of three UK train operators who are backing a new customer confidence scheme by Visit Britain.


ORR updates guidance to improve disabled passengers’ experience on rail replacement services

18th September 2020

The Office of Rail and Road’s new accessible travel guidance has been published.


Passengers urged to consider travel options as transport gets busier

15th September 2020

Public transport use is gradually increasing as people across Greater Manchester start to return to education and employment.

Great Western Railway

GWR realises ambition for three trains an hour on North Downs line

14th September 2020

Great Western Railway has today started to introduce a third hourly train service on the North Downs line, realising ambitions held for more than a decade.


New Linlithgow shuttle service to keep customers moving

14th September 2020

A new rail shuttle service between Linlithgow and Edinburgh will be introduced from today to keep customers moving between Edinburgh and Glasgow.


Montrose shuttle service to start today

14th September 2020

A new shuttle service between Montrose and Edinburgh will be introduced from today to allow customers travelling in the north east to complete their journey by rail.


Northern reminds customers of timetable change from today

14th September 2020

Northern is reminding customers to plan carefully ahead of the introduction of new timetables from today.

Grand Central ramps up train services between Bradford and London

13th September 2020

Rail passengers in West Yorkshire will benefit from extra seats as train operator Grand Central returns to its pre-COVID service levels from today.


New travel centre at York Station opens to customers

11th September 2020

London North Eastern Railway (LNER) has officially opened a new Travel Centre at York Station.

Govia Thameslink Railway via Scott Garfitt/PinPep

Nation wakes up to messages of hope on World Suicide Prevention Day

10th September 2020

Today, on annual World Suicide Prevention Day, Govia Thameslink Railway (GTR), the UK’s biggest rail franchise which operates the Southern, Thameslink, Great Northern and Gatwick Express services, has unveiled ‘Affirmation Art’ clusters across some of its busiest stations to raise awareness of the company’s ongoing support and understanding to those who may be feeling vulnerable.

Govia Thameslink Railway

Govia Thameslink Railway opens largest electric vehicle charging hub in rail and announces thousands of station improvements

9th September 2020

Govia Thameslink Railway (GTR) has welcomed Secretary of State Grant Shapps to open rail’s largest dedicated EV charging hub at Hatfield station, which features a total of 27 charging points.